1. Conclusion of the contract

(1) The customer may select products from the provider’s shop range and add them to a so-called ‘shopping basket’ by clicking the ‘Add to basket’ button. By clicking the ‘Place order’ button, the customer submits a binding request to purchase the goods in the shopping basket. Before submitting the order, the customer may view and amend the details at any time.

However, the order can only be submitted and transmitted if the customer accepts these terms and conditions by ticking the ‘Declaration of Consent’ tick box, thereby incorporating them into their order.

(2) The supplier will then send the customer an automatic confirmation of receipt by email, which sets out the customer’s order once again and which the customer can print out using the ‘Print’ function. The automatic confirmation of receipt merely confirms that the supplier has received the customer’s order and does not constitute acceptance of the order.

The contract is only concluded once the supplier has issued a declaration of acceptance, which is sent in a separate email. If the desired product is no longer in stock, the supplier will refuse to accept the order. In that case, no contract has been concluded.

2. Return delivery charges

Should the customer exercise their right of withdrawal, the following applies: The customer must bear the standard costs of returning the goods if the goods delivered correspond to those ordered and if the price of the item to be returned does not exceed 40 euros, or if, in the case of a higher price, the customer has not yet provided the consideration or made a contractually agreed instalment payment at the time of withdrawal. Otherwise, the return is free of charge for the customer.

3. Ticket bookings

Refunds for tickets that have already been purchased are only possible in the event of the event being cancelled, regardless of whether a copy of the tickets has already been printed. Ticket orders are not subject to the Distance Selling Act. Section 312b(3)(6) of the German Civil Code (BGB) stipulates that the Act does not apply to contracts for the provision of leisure services, which also include concerts. This means that a two-week right of withdrawal and return is excluded.

As at 5 June 2018